C3 Project Findings: Roles & Competencies
The C3 Project recommendations include a total of ten roles and eleven skills, as listed below. New skills are indicated with an asterisk. You can download a complete checklist, including sub-roles and sub-skills, here or on the resources page.
We note that roles and skills are not intended to match each other; multiple skills may support several roles.
The C3 Project team did not re-evaluate CHW qualities. Instead, the Project team asked for affirmation and endorsement of existing knowledge about CHW qualities, with “connection to the community served” being the most critical quality. A word cloud of endorsed qualities is found at the bottom of this page.
Core CHW Roles
1.
Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems
2.
Providing Culturally Appropriate Health Education and Information
3.
Care Coordination, Case Management, and System Navigation
4.
Providing Coaching and Social Support
5.
Advocating for Individuals and Communities
6.
Building Individual and Community Capacity
7.
Providing Direct Service
8.
Implementing Individual and Community Assessments
9.
Conducting Outreach
10.
Participating in Evaluation and Research
CHW Competencies
Core CHW Skills
Communication Skills
1.
Interpersonal and Relationship-Building Skills
2.
Service Coordination and Navigation Skills
3.
Capacity Building Skills
4.
Advocacy Skills
5.
Education and Facilitation Skills
6.
Individual and Community Assessment Skills
7.
Outreach Skills
8.
Professional Skills and Conduct
9.
Evaluation and Research Skills
10.
Knowledge Base
11.