C3 Project Findings: Roles & Competencies
The C3 Project recommendations include a total of ten roles and eleven skills, as listed below. New skills are indicated with an asterisk. You can download a complete checklist, including sub-roles and sub-skills, here or on the resources page.
We note that roles and skills are not intended to match each other; multiple skills may support several roles.
The C3 Project team did not re-evaluate CHW qualities. Instead, the Project team asked for affirmation and endorsement of existing knowledge about CHW qualities, with “connection to the community served” being the most critical quality. A word cloud of endorsed qualities is found at the bottom of this page.
Core CHW Roles
Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems
Providing Culturally Appropriate Health Education and Information
Care Coordination, Case Management, and System Navigation
Providing Coaching and Social Support
Advocating for Individuals and Communities
Building Individual and Community Capacity
Providing Direct Service
Implementing Individual and Community Assessments
Participating in Evaluation and Research
Core CHW Skills
Interpersonal and Relationship-Building Skills
Service Coordination and Navigation Skills
Capacity Building Skills
Education and Facilitation Skills
Individual and Community Assessment Skills
Professional Skills and Conduct
Evaluation and Research Skills